Customer Care
Delivery Options
Clear information about delivery, collection and keeping your precious metals secure.
UK delivery
We deliver to eligible UK addresses. The delivery options and any charges available for your order are shown at checkout before you pay. We do not currently offer international delivery.
Dispatch and tracking
Orders are prepared for dispatch once payment has cleared and stock availability has been confirmed. Your order confirmation and dispatch notification provide the details for your order.
Where a tracked service is used, the dispatch notification includes tracking information. Delivery estimates are estimates rather than guaranteed arrival dates unless a guaranteed service is explicitly confirmed.
Packaging and insurance
Precious metals are packed discreetly and securely. Fully insured delivery is available for orders up to £2,500. For orders above £2,500, contact us before ordering to agree a suitable delivery or collection arrangement and confirm insurance cover.
Receiving your parcel
Use a delivery address where you can receive the parcel securely. Follow the carrier’s identification, signature or collection requirements. Contact us promptly if your parcel is delayed, missing or arrives damaged, and keep the packaging so we can investigate.
Collection by arrangement
If you would prefer to collect an order, contact our team before placing it. Collection availability, payment and identification requirements must be confirmed in advance.
Sending a Gold Selling Pack
Our free selling pack includes prepaid, tracked Royal Mail Special Delivery postage with insurance up to £2,500. Contact us before sending items worth more than £2,500 so we can discuss a suitable arrangement.