Returns Policy

Start a return or cancellation request

Email info@decorisbullion.co.uk with your order number, the item concerned and the reason for your request. For a damaged, faulty or incorrect item, include photographs where possible. We will provide the return address and instructions. Contacting us for instructions does not remove or restrict your statutory rights.

Market-priced bullion

The usual change-of-mind cancellation right does not apply to goods whose price depends on financial-market fluctuations outside our control which may occur during the cancellation period. This can apply to market-priced bullion. Contact us promptly if you want to cancel such an order; we will confirm whether cancellation is possible for your purchase.

Other eligible online purchases

For goods covered by the statutory cancellation right, you may tell us you are cancelling within 14 days after delivery and then return them within a further 14 days. Handle the goods only as needed to establish their nature, characteristics and functioning. We may make a lawful deduction for handling beyond this.

Faulty, damaged or incorrect goods

Your rights for goods that are faulty, not as described or otherwise do not conform to the contract remain in place, including for bullion. Where the statutory short-term right to reject applies, you normally have 30 days to reject the goods and request a refund. Other remedies, including repair or replacement, may apply after that period.

Returning your items

Pack the goods securely, include your order details and retain proof of postage. Use a tracked service with cover suitable for the value of the contents. Keep original packaging and certificates where available. We will confirm return arrangements and costs; we cover reasonable return costs for goods that do not conform to the contract. For eligible change-of-mind returns, you pay the direct return cost.

Refunds

Refunds are made to the original payment method unless agreed otherwise. For a statutory cancellation of goods, we may wait until the goods are returned or you provide evidence of sending them back; the refund is then due within 14 days of the applicable trigger. The standard outbound delivery charge is included where required, but additional costs for a more expensive delivery option are not.

This policy does not limit your statutory consumer rights.